Shipping Policy

At Willowmere, we strive to provide a simple and transparent shipping experience. Shipping costs are clearly displayed at checkout, with free shipping available on qualifying orders.

Shipping Coverage

We ship to most countries worldwide.

If your country is not available at checkout, we currently do not support shipping to that region.

We are continuously expanding our global shipping coverage.

Shipping Cost

We offer:

• Free Standard Shipping on orders of $139.00 USD or more.

• A flat shipping fee of $9.00 USD applies to orders under $139.00 USD.

Shipping eligibility is calculated based on the order subtotal after discounts and before applicable taxes.

Processing Time

All orders are processed within 3–8 business days. During this time, we carefully prepare and quality-check your items before shipment.

Items marked "Ships in 24 hours" are dispatched on the next business day.

Some items may require additional processing time during peak seasons or low stock periods.

You will be notified by email if there are any delays.

Delivery Time

Once shipped, estimated delivery times are:

Standard Shipping: 8–12 business days

Note: Delivery times may vary depending on destination, customs clearance, and local carrier conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can track your order here: https://www.17track.net/en

Please allow 1–2 business days for tracking updates to appear.

Multiple Shipments

If your order contains multiple items, they may be shipped separately to ensure faster processing. Each package will have its own tracking number.

Customs & Import Taxes

Customs policies vary by country.

In some cases, import duties or taxes may be charged by your local customs authority.

These fees are the responsibility of the customer and are not included in your order total.

We recommend contacting your local customs office for more information.

Delivery Issues

If your package has not arrived within 60 days after shipment, please contact us at:

📧 contact@mail.willowmerewear.com

We will review the situation and offer either a replacement or refund if applicable.

Order Confirmation & Updates

After placing your order, you will receive:

• Order confirmation email (sent immediately after purchase)

• Shipping confirmation email with tracking details (sent once the package is dispatched)

Contact Us

If you have any questions about shipping, feel free to contact us:

Email: contact@mail.willowmerewear.com

We're always happy to help.